Returns & Refund Policy

At Delphi Notes, we want you to be completely satisfied with your purchase. If you are not satisfied, you have the right to return your order within 14 days from the day you receive it, in accordance with EU consumer protection legislation.

Right of Withdrawal

As a customer, you have the right to withdraw from your purchase within 14 days without providing any reason.

To exercise your right of withdrawal:

Please notify us via email at hello@delphi-notes.com with your order number and a clear statement of your decision to withdraw.

You must return the product(s) to us at:

within 14 days of notifying us of your withdrawal.

Please note: The right of withdrawal does not apply to customized or personalized items.

Returns

To be eligible for a return:

• Items must be unused, in their original condition, and in the original packaging.
• You are responsible for the return shipping costs, unless the item was defective or incorrect.

Once we receive the returned item and inspect its condition, we will issue a refund.

Refunds

• Refunds are made using the same payment method used for the original transaction.
• You will be refunded the full amount, including standard delivery costs (if any), within 14 days of receiving your withdrawal request.
• We may withhold the refund until we have received the goods back or you have provided proof of return — whichever comes first.

Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery at hello@delphi-notes.com with photos and your order details. We will replace or refund the item at no cost to you.

Contact Us

If you have any questions regarding returns or refunds, feel free to contact us at:

📧 hello@delphi-notes.com
📞 +30 210 81 36 904